Sale & Service

Our Sales and service network relies on certified agents of proven professional competence and expertise, ensuring qualified advice and assistance along with the supply of original spare parts.

Technical Support

  • We have specialised technicians, providing service that is close, fast, customised, and in the customer's language.
  • We offer extra services for special campaign periods.
  • Extensive availability of service, in terms of resources as well as hours of operation, that is easily contacted from anywhere in the world.
  • Our technicians are characterised by their high degree of professionalism, and they are specialised and trained accordingly, offering a polite service and a proactive attitude.
  • Immediate telephone support available with technicians specialised in product and machine lines.
  • Remote assistance as an added value for clients, allowing our programmer to take control of machines remotely in order to diagnose failures.

 

Spare Parts 

  • Spare parts are stocked in our sales and service network to assure their availability in the shortest time possible.
  • Original spare parts ensure maximum quality.
  • Guaranteed availability of spare parts for every machine during a minimum of 10 years since when it´s delivered.
  • Option to purchase spare part kits of various levels along with the machine.
  • Machine options and accessories available.

 

Installation and Start Up 

  • Installation performed by specialists.
  • Training included as part of the start up.
  • Option to have the machine homologated at the factory before it's shipped to the customer's facility in order to verify operation and to ensure that the machine meets the specifications agreed upon with the client.

 

Manuals

Each Machine is delivered with the following manuals adapted specifically for each installation:

  • Instructions manual.
  • Maintenance manual with detailed lists of spare parts.
  • Documentation for cleaning and hygiene procedures.

 

Training 

  • In-house team of training specialists.
  • We offer training courses in the factory, and courses at client facilities.
  • Specific training on-site or at the factory for maintenance personnel.
  • We are equipped with modern technologies to provide long distance training (such as video conferencing).
  • Training is included as part of the start up. Along with the operational machine, training is provided in the use, maintenance, cleaning, and safety for the client´s production and maintenance personnel.

 

Maintenance Program

  • We have general Preventive Maintenance Services, as well as those that fit the needs of each client.

Sale & Service Network

AUSTRALIA

PANDA PACKAGING PTY LTD
14 Ross Street, 2280 Belmont NSW - AUSTRALIA
Phone: +61 2 49452395 | Fax: +61 2 49459077 | http://www.pandapackaging.com.au | errol@pandapackaging.com.au

AUSTRIA

PETRUZALEK GESELLSCHAFT Gmbh
Gewerbepark Mitterfeld 10, 81262 Tattendorf - AUSTRIA
Phone: +43 2253 81282 - 229 | Fax: +43 2253 81262 | http://www.petruzalek.at | office@petruzalek.at

BELGIUM

TG-Packaging
Havinkbeekstraat 4, B-9130 Verrebroek - BELGIUM
Phone: +32 (0) 3 210 17 90 | Fax: +32 (0) 3 210 17 99 | http://www.tg-packaging.be | info@tg-packaging.be

BRAZIL

Adpack Consultoria e Assessoria Empresarial
Av. Júlio Renner, 51, 95780-000 São Paulo, Montenegro - RS - BRAZIL
Phone: 51 3649.3574 - 51 3632.6913 - 51 3632.4341 | http://adpack.com.br | adpack@adpack.com.br

BULGARIA

PETRUZALEK Eood
ul. "46-ta", kv. Vrajdebna, 1839 Sofia - BULGARIA
Phone: +359 02 8412811 | Fax: +359 0 70012250 | http://www.petruzalek.bg | info@petruzalek.bg

COLOMBIA

C.I. TECNOLOGIA ALIMENTARIA S.A.S.
Cra 50GG N°12 Sur 07, Medellín - COLOMBIA
Phone: +57 +4 285 44 00 | Fax: +57 +4 285 44 00 | http://www.citalsa.com | info@citalsa.com

CROATIA

PETRUZALEK d.o.o.
Gubaševo 47 b, 49210 Zabok - CROATIA
Phone: +385 (49) 588-040 | Fax: +385 (49) 588-079 | http://www.petruzalek.hr | prodaja@petruzalek.hr

CZECH REPUBLIC

PETRUZALEK S.R.O.
Bratislavska 3228-50, 69002 Břeclev - CZECH REPUBLIC
Phone: +420 519 365 111 | Fax: +420 519 365 112 | http://www.petruzalek.cz | objednavky@petruzalek.cz

DENMARK

PM PACK Service A/S
Sverigesvej 12, 8700 Horsens - DENMARK
Phone: +45 75 60 20 00 | Fax: +45 75 60 16 60 | http://www.pmpack.dk | mail@pmpack.dk

FINLAND

LEIPURIN OY
Tahkotie 1 , 01530 Vantaa - FINLAND
Phone: +358 9 521 70 | Fax: +358 9 521 2121 | http://www.leipurin.com | info@leipurin.com

FRANCE

SERMATEC
ZA La Lande, 50290 Coudeville sur Mer - FRANCE
Phone: +33 (0)2 33 91 12 00 | Fax: +33 (0)2 33 91 66 63 | http://www.sermatec.fr | contact@sermatec.fr

GERMANY

HHL SERVICE GmbH
In der Strutt 8, 63599 Biebergemünd - GERMANY
Phone: +49 6050 9086740 | Fax: +49 6050 90867474 | http://www.hhl-service.de | info@hhl-service.de

GREECE

PERFECT PACK
LAHANA 76, 113 63 Athens - GREECE
Phone: +30 210 8254035 | Fax: +30 210 8251285 | http://www.perfect-pack.gr | gtsonas@hol.gr

HUNGARY

PETRUZALEK Kft
Sorhaz utca 3b, H-1222 Budapest - HUNGARY
Phone: +36 01 4240540 | Fax: +36 01 4240541 | http://www.petruzalek.hu | info@record.it

ISRAEL

PACKAGING SYSTEM ENGINEERING LTD
P.O. BOX 2392, 75121 RISHON LE ZION - ISRAEL
Phone: +972 8 9322912 | Fax: +972 8 9322915 | http://www.deutsch.co.il | yossi-d@deutsch.co.il

ITALY

RECORD Spa
Via Italia, 46, 23846 Garbagnate Monastero (Lecco) - ITALY
Phone: +39 031850607 | Fax: +39 031850704 | http://www.record.it | info@record.it

NORWAY

SCAN-PACK NORGE AS
Haugveien 72, 2070 Råholt - NORWAY
Phone: +47 63 959595 | Fax: +47 63 959596 | http://www.scan-pack.no | jan@scan-pack.no

POLAND

MASZYNOWNIA - Marek Mrowczyk
ul. Sądowa 1-37, 31-542 Kraków - POLAND
Phone: +48 506 744 323 | http://www.maszynownia.com.pl | biuro@maszynownia.com.pl

PORTUGAL

SYSFEN - Engineering Food Systems, Ltda
Avenida Primeiro de Dezembro 41, Pêro Pinheiro - PORTUGAL
Phone: +351 220168777 | Fax: +351 210999486 | http://www.sysfen.pt | info@sysfen.pt

RUSSIA

BASIS PACK LTD.
Volochaevskaya ulitsa 4, 111033 Moscow - RUSSIA
Phone: +7 495 361 47 68 | Fax: +7 495 644 40 37 | http://www.basispack.ru | basispack@bk.ru

SOUTH AFRICA

QUALITECHS PTY LTD.
No 8 Steele St, Steeldale, Johannesburg - SOUTH AFRICA
Phone: +27 11 613 7771/9 | Fax: +27 11 613 7309 | http://www.qualitechs.co.za | sales@qualitechs.co.za

SWITZERLAND

ITECH AG
Riedstrasse 1, 6343 Rotkreuz - SWITZERLAND
Phone: +41 041 7907447 | Fax: +41 041 7907449 | http://www.itech.eu | info@itech.eu

SPAIN

ENRIQUE VAZQUEZ MADUEÑO
C.Llobet, 7, 08202 Sabadell (Barcelona) - SPAIN
Phone: +34 608 924 6 18 | Fax: +34 93 512 55 40 | enricrecord@gmail.com

SPAIN

HARATEK IMPORTAKETA S.L.U. - Meat Industry
Polígono Industrial Zamoka , Oialume 13, A 20115 ASTIGARRAGA (Gipuzkoa) - SPAIN
Phone: +34 943 332821 | Fax: +34 943550162 | http://www.haratek.com | info@haratek.com

SERBIA

PETRUZALEK d.o.o.
Ugrinovački put bb, 11277 Belgrade - SERBIA
Phone: +381 011 7480271 | Fax: +381 011 7481342 | http://www.petruzalek.rs | office@petruzalek.rs

SLOVAKIA

PETRUZALEK s. r. o.
Domové role 71, 821 05 Bratislava - SLOVAKIA
Phone: +421 2 45 95 15 80 | Fax: +421 2 45 95 15 81 | http://www.petruzalek.sk | info@petruzalek.sk

SLOVENIA

PETRUZALEK d.o.o.
Tržaška cesta 43, 2000 Maribor - SLOVENIA
Phone: +386 02 3301340 | Fax: +386 02 3301315 | http://www.petruzalek.si | office@petruzalek.si

TURKEY

PETRUZALEK AMBALAJ SISTEMLERI TICARET D.P.T.S.N.I.V.I.LTD
Beylikdüzü Mah. Birlik Sanayi Sitesi, 5. Cad. D:15-17 Beylikdüzü/İstanbul - Avrupa - TURKEY
Phone: +90 212 8790100-03 | Fax: +90 212 8790104 | http://www.petruzalek.com.tr | office@petruzalek.com.tr

UNITED KINGDOM

RECORD PACKAGING SYSTEMS LTD.
Stretford, M32 OZH Manchester - UNITED KINGDOM
Phone: +44 161 8643971 | Fax: +44 161 8641390 | http://www.recordpackaging.com | sales@recordpackaging.com

UCRAINA

PETRUZALEK Ltd.
ul. Lanžeronovskaja 9. of. 16, 65026 Odessa - UCRAINA
Phone: +38 048 7860100 | Fax: +38 048 7251122 | http://www.petruzalek.com | office@petruzalek.com.ua

UNITED ARAB EMIRATES

RIECKERMANN FZCO
Jafza View 19.703 , (Dubai) - UNITED ARAB EMIRATES
Phone: +971 4 8865649 | Fax: +971 4 8865639 | http://www.rieckermann.com | dubai@rieckermann.com

Taxation id. Nr./V.A.T. 00522550136
Lecco Companies Registry N. 00522550136 - Fully paid-up cap € 335.400,00
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